Our Stability

A lot of hosting companies talk about uptime in the abstract. We’d rather show you exactly how we keep sites online — because “trust us” isn’t good enough when your store or client sites depend on it. Uptime isn’t a marketing number to us; it’s the whole job. Here’s how we handle it, including what happens when something does go wrong.

99.9% Uptime, Backed by Monitoring

We continuously monitor every server we run, watching for early warning signs — resource spikes, failed health checks, unusual traffic — before they turn into outages. When something needs attention, our team knows before most customers would ever notice a slowdown.

Redundant Network Infrastructure

Our network is protected against DDoS attacks and built with redundancy in mind, so a single point of failure doesn’t mean your site goes dark. This applies across both our shared and dedicated hosting environments.

Daily Backups

Automated daily backups are available on every hosting plan (included as standard on select plans, available as an add-on on others), so a bad update, a hack attempt, or human error doesn’t mean starting from zero.

Real Humans, Available 24/7

When something does go wrong, you’re not stuck in a chatbot loop. Our support team is available 24/7 via ticket and live chat, and tickets get picked up in minutes, not days — something our customers consistently point out in reviews.

Transparent When Issues Happen

If an incident does affect your service, we communicate directly rather than leaving you guessing. Stability isn’t just about avoiding downtime — it’s about how quickly and honestly we handle it when it happens.

Built on Solid Ground

Combined with NVMe storage, DDoS protection, and data centers in Canada and Europe, our infrastructure is built to stay online through both everyday traffic and unexpected spikes — like a sale, a viral post, or a big marketing push.

Questions about our uptime history or SLA? Get in touch with our team — happy to walk you through it.